Troubleshooting
Solutions to common issues.
General
Error Messages
Reloaded II
Persona 4 Golden
Cutscenes are playing slowly or are being skipped entirely.
Integrated graphics processors are not officially supported by Atlus and may not be able to play in-game cutscenes at full speed.
There are a few possible fixes for this issue:
Atlus recommends installing Windows Media Player if you are having trouble with cutscene playback.
Open the Windows Start Menu.
Type "apps and features" and press Enter to open the Apps and features page in the Settings application.
Select optional features below the second "Apps and features" header.
Select add a feature at the top of the Optional features page.
Type "Windows Media Player" into the search bar. If WMP is not installed, it should appear in the list below.
Check the box for Windows Media Player, then click Install (1) at the bottom of the window.
Once Windows has finished downloading and installing WMP, restart your PC.
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