# Troubleshooting
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This page is for assistance with common issues during setup.
For answers to general questions about P4G CEP, refer to the [**FAQ**](https://p4g.cep.one/appendix/faq) page.
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## General
How do I add an exception for a folder in my antivirus software?
Follow one of these links for specific instructions for your antivirus program:
* [**Windows Defender**](https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26)
* [**Malwarebytes**](https://support.malwarebytes.com/hc/en-us/articles/360038479234-Exclude-detections-in-Malwarebytes-for-Windows)
* [**Avast**](steam://openurl_external/https://steamcommunity.com/linkfilter/?url=https://www.avast.com/faq.php?article=AVKB168#top_0)
* [**AVG**](steam://openurl_external/https://steamcommunity.com/linkfilter/?url=https://support.avg.com/SupportArticleView?l=en\&urlName=How-to-exclude-file-folder-or-website-from-AVG-scanning)
* [**Kapersky**](steam://openurl_external/https://steamcommunity.com/linkfilter/?url=https://support.kaspersky.com/us/2695#block2)
* [**Bitdefender**](steam://openurl_external/https://steamcommunity.com/linkfilter/?url=https://www.bitdefender.com/support/how-to-add-antivirus-exclusions-\(exceptions\)-in-bitdefender-2017-1784.html)
If you don't know what antivirus program you have, it's probably Windows Defender.
If your antivirus program isn't listed here, try searching the Web for \
\&#xNAN;**`exclude folder [your antivirus name]`**.
## Error Messages
Failed to start the process.
* Make sure your [file path to **P4G.exe**](https://p4g.cep.one/install/reloaded-ii#set-executable-path) is correct.
* Add an exception in your antivirus for your \_**Reloaded-II** folder.
* Try launching P4G directly through Steam, then try again with Reloaded II.
Failed to obtain port for the Reloaded instance...
* Close the error message, wait a few seconds, then try again.
* Close P4G if it is already running.
* If you just launched the game, wait a few seconds for P4G to load.
* Use Task Manager to check if **P4G.exe** is running in the background.
* Make sure Steam is running and that you are signed in.
* Make sure your [**Steam shortcut**](https://p4g.cep.one/install/create-steam-shortcut) is set up properly.
* If you are still getting this error, restart your PC and try again.
Timeout limit 30000 exceeded.
* Make sure Windows is up to date.
* Make sure your graphics drivers are up to date.
* Make sure your PC isn't doing a resource-heavy task in the background.
Unable to find a configuration for the currently executing application.
* Make sure your [file path to **P4G.exe**](https://p4g.cep.one/install/reloaded-ii#set-executable-path) is correct.
The exception unknown software exception occurred...
* If you recently moved your **P4G-Mods** folder, try launching the game once through the Reloaded II application (not a shortcut) so it can reconfigure its file paths.
Internal error in Internal/IcedPatcher.
This is an ultra-rare bug that can randomly occur.
* Restart your PC and the error message should stop appearing.
Non-negative number required.
Your copy of P4G has not been upgraded to the 64-bit version.
* [**Clean your game files**](https://p4g.cep.one/install/steam-and-p4g#clean-game-files) and upgrade to the 64-bit version of P4G.
Arithmetic operation resulted in an overflow.
You have added a mod to Reloaded II that only works with the 32-bit version of P4G.
* Disable or remove the incompatible mod(s).
## Reloaded II
Reloaded II does not start at all.
* Make sure you have [**installed the prerequisites**](https://p4g.cep.one/install/download-and-prepare#install-prerequisites).
* If Reloaded II still won't launch, try restarting your PC.
Reloaded II is asking me to download and install .NET or Visual C++ Redist.
* You need to [**install the prerequisites**](https://p4g.cep.one/install/download-and-prepare#install-prerequisites).
Reloaded II launches P4G, but there aren't any mods.
* Make sure **Persona Essentials** and **Inaba EXE Patcher** are enabled and at the top of your loadout in Reloaded II.
* Make sure the **P4G Community Enhancement Pack** mod is enabled in Reloaded II.
* Launch the **Reloaded II** application (not a shortcut) and download any updates.
## Persona 4 Golden
P4G won't launch / P4G immediately crashes after launching.
* Launch P4G directly through Steam to see if it works without mods.
* Try running the [**installing the prerequisites**](https://p4g.cep.one/install/download-and-prepare#install-prerequisites) again.
* If you added any non-CEP mods to Reloaded II, disable them and try again.
My controller isn't working.
* Close any controller mapping software like DS4Windows, BetterJoy, or reWASD.
* Try pressing the **Xbox** / **PlayStation** / **Home** button on your controller once the game starts the opening movie or title screen.
* If you are using your controller wirelessly, try plugging it in over USB.
* If you are launching P4G from your Steam shortcut, try using the **Launch Application** action in Reloaded II instead.
The loading screens are long and the game is stuttering (when summoning a Persona, during All-Out Attacks, etc.).
This was a legacy problem that affected older versions of Persona Essentials, but it's been corrected in newer versions.
* Make sure Persona Essentials is version **2.5** or higher.
* Make sure CriFSV2 Hook is version **2.2.1** or higher.
Reloaded II should check for and automatically download updates for both of these tools when it starts up.
This motion blur sucks!
You can reduce the game's motion blur by playing at a higher frame rate.\
If your hardware can hit 90+ FPS, the motion blur effect will be seriously reduced.
* Launch P4G.
* At the main menu, select **Config** and go to the **Graphics** tab.
* Set the **Vsync** setting to **Off** and the **FPS Limit** setting to **90** or **120**.
* Save your settings.
### Cutscenes are playing slowly or are being skipped entirely.
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Integrated graphics processors are not officially supported by Atlus and may not be able to play in-game cutscenes at full speed.
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There are a few possible fixes for this issue:
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Atlus recommends installing **Windows Media Player** if you are having trouble with cutscene playback.
* Open the Windows **Start Menu**.
* Type **"apps and features"** and press Enter to open the **Apps and features** page in the Settings application.
* Select **optional features** below the second "Apps and features" header.
* Select **add a feature** at the top of the **Optional features** page.
* Type **"Windows Media Player"** into the search bar. If WMP is not installed, it should appear in the list below.
* Check the box for **Windows Media Player**, then click **Install (1)** at the bottom of the window.
* Once Windows has finished downloading and installing WMP, restart your PC.
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If you are using **Windows 10 N** or **Windows 10 KN**, search for and install the **Media Feature Pack** as well using the same process.
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If you have a laptop with both an Nvidia graphics card and integrated graphics, Windows might be choosing the weak Intel graphics automatically to save power.
* Right-click on the Desktop and select **NVIDIA Control Panel**.
* Select **Manage 3D settings** on the left panel.
* Select the **Program Settings** tab.
* Click **Add** and select **Persona 4 Golden** from the list of applications.
* From the dropdown menu under the application, select **High-performance NVIDIA processor**.
* Click **Apply**.
*These instructions were modified from content on* [***PC Gaming Wiki***](https://www.pcgamingwiki.com/wiki/Persona_4_Golden#Very_low_fps_on_decent_specs_PC.2C_automatically_skipped_cutscenes) *and are licensed under* [*CC BY-NC-SA 3.0*](https://creativecommons.org/licenses/by-nc-sa/3.0)*.*
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